I have lived at the Ranch Stone community for a little over a year and have had nothing but trouble. The maintenance people are very nice and helpful and I have no complaints about them. The leasing agents are nice enough but I don't think management allows them to do much but show apartments so they are really of little to no help. The management is the worst I have ever dealt with in an apartment community".
When I first started the leasing process I needed a first or second floor because I have a baby and they set me up with one only for it to be taken away a few days later because the new leasing agent didn't know what he was doing (which I understand)/. That's fine but then they put me in a third floor which isn't the end of the world (I love exercise)?. Just not really the safest for me and my son:.
A few months in I referred a friend of mine and his baby to move in and they gave him keys to a disgusting apartment that was previously occupied by a smoker|. It was not healthy for the baby as the place smelled and the walls were YELLOW?. My friend ended up going someplace else because he couldn't believe how awful they were there! That was very embarrassing for me and added a lot of stress to my life'.
I ALWAYS pay my rent on time (before midnight on the 3rd) and a month or so after the other incident I got a late rent notice with a fee of $7 (which it was supposed to be $75 so it was a typo) after I paid my rent even though I paid it on the 3rd in the evening around 7! I called the office and they promised to have someone call me|. NO ONE EVER DID and I had to walk in there TWO times on two different days before someone finally helped me. They told me that they would waive the fee this one time but it was really my fault. They were SO rude and called me a liar.
A few months later and it happened AGAIN! This time one of the people said that it was my fault again and that I had to pay the fee and I asked to speak with a manager or someone higher up and they wouldn't let me. They hung up on me and finally I blew up at the lady on the phone and called her some names because she was so rude and refused to help me. I do regret that but it was so stressful. The main manager Patricia finally said that she would waive the fee but she was not sorry and made it sound like I was a liar. She said that sometimes rent can get stuck in the box or something but that it was my fault.
So at this point I am terrified to even pay rent because I never know what these people are going to do. I had no choice but to sign another 6 month lease with them because I am a single mom and it was a few days before Thanksgiving. Worst mistake ever! It has been two months and they have yet to send me a bill. I have to call and then they don't even have an exact amount but one that they make up and tell me that it will work itself out the next month. Well I didn't get a bill this month and didn't know what to pay so I called the next day (the 4th) and they told me that it was the 3rd party billing companies fault and not theirs and that this time I had to pay $75 late fee.
At this point I understand having to pay this time but they refuse to ever help me or make anything better, they are so rude and MEAN. I'm terrified of this place and it stresses me out quite badly. So far corporate has done nothing to help me and they don't seem to care.
What do I do? Pay the $75 and continue living unhappily for the next 4 months and get the *** out. I have no choice. But who knows what they will do next? 1291078
When I first started the leasing process I needed a first or second floor because I have a baby and they set me up with one only for it to be taken away a few days later because the new leasing agent didn't know what he was doing (which I understand)/. That's fine but then they put me in a third floor which isn't the end of the world (I love exercise)?. Just not really the safest for me and my son:.
A few months in I referred a friend of mine and his baby to move in and they gave him keys to a disgusting apartment that was previously occupied by a smoker|. It was not healthy for the baby as the place smelled and the walls were YELLOW?. My friend ended up going someplace else because he couldn't believe how awful they were there! That was very embarrassing for me and added a lot of stress to my life'.
I ALWAYS pay my rent on time (before midnight on the 3rd) and a month or so after the other incident I got a late rent notice with a fee of $7 (which it was supposed to be $75 so it was a typo) after I paid my rent even though I paid it on the 3rd in the evening around 7! I called the office and they promised to have someone call me|. NO ONE EVER DID and I had to walk in there TWO times on two different days before someone finally helped me. They told me that they would waive the fee this one time but it was really my fault. They were SO rude and called me a liar.
A few months later and it happened AGAIN! This time one of the people said that it was my fault again and that I had to pay the fee and I asked to speak with a manager or someone higher up and they wouldn't let me. They hung up on me and finally I blew up at the lady on the phone and called her some names because she was so rude and refused to help me. I do regret that but it was so stressful. The main manager Patricia finally said that she would waive the fee but she was not sorry and made it sound like I was a liar. She said that sometimes rent can get stuck in the box or something but that it was my fault.
So at this point I am terrified to even pay rent because I never know what these people are going to do. I had no choice but to sign another 6 month lease with them because I am a single mom and it was a few days before Thanksgiving. Worst mistake ever! It has been two months and they have yet to send me a bill. I have to call and then they don't even have an exact amount but one that they make up and tell me that it will work itself out the next month. Well I didn't get a bill this month and didn't know what to pay so I called the next day (the 4th) and they told me that it was the 3rd party billing companies fault and not theirs and that this time I had to pay $75 late fee.
At this point I understand having to pay this time but they refuse to ever help me or make anything better, they are so rude and MEAN. I'm terrified of this place and it stresses me out quite badly. So far corporate has done nothing to help me and they don't seem to care.
What do I do? Pay the $75 and continue living unhappily for the next 4 months and get the *** out. I have no choice. But who knows what they will do next? 1291078
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