Greystar at San Paloma in Houston

My name is Brittany Moore and I am the new Community Manager at San Paloma Apartments. 

 

First and foremost, I would like to apologize for your recent experiences. I would also like to take the time to address your concerns.  

 

 

 

You are correct; Greystar has been given the opportunity to manage this beautiful community. Due to the nature of our business, when communities change management companies there tends to be a change in the office administration. Fortunately, three team members, one Leasing Professional and two Service Team members remained in place at San Paloma. Please rest-assure that familiar faces remain at the property. I am certainly concerned and surprised that you feel our management team did not provide you with excellent costumer service. It is Greystar's mission to redefine excellence in apartment living, and our residents always come first. I’d be happy to personally address any specific concerns which you may have.  

 

 

 

In regards to your pest concerns, this is the first notification which I have received. I have discussed the sightings you’ve stated with the Maintenance Supervisor; he has been at San Paloma since it was under construction. He informed me that there has never been an issue with rats or raccoons. However, we have taken precautionary measures to avoid any possible issues. Additionally, we have a weekly pest control service who services the community every Monday. If you will please let us know your apartment number, we will be happy to place you on the request list.  

 

 

 

Since our arrival we have made several enhancements to the landscaping such as palm tree trimming and the upgrade of the beds at the entry drive. As the season permits you will see more landscape improvements to further beautify the community. Lastly, please be confident that all of your service requests will be completed in a timely and effective manner, as the Service Team remains under the same wonderful leadership of Emsud.  

 

 

 

In conclusion, the concerns that you have listed have not been brought to my attention or anyone on the present San Paloma team until today. It is my responsibility to address all resident concerns timely and effectively. I am a firm believer that a first impression is a lasting impression. I hope that you would allow me, the San Paloma team, and Greystar a second opportunity to serve you. It is my personal goal to provide every resident with an excellent resident experience. Please contact me at your earliest convenience at 832.327.3701, so that we can schedule a meeting. 

 

 

 

Your Satisfaction is my Goal, 

 

Brittany Moore  

 

Community Manager – San Paloma Apartments